RETURN POLICY
Last updated: June 25, 2026
Welcome to Packaging Outlet! The terms "Packaging Outlet", "we", "us" and "our" refer to PackagingOutlet.com, a fictitious business name for BPX Solutions, LLC. At Packaging Outlet, we want you to be satisfied with your order. This policy explains how returns, exchanges, and refunds work.
Return requests and eligibility
A return request must be submitted before any product is sent back. To request a return, submit our online form or contact us via form or email at support@packagingoutlet.com with your order number and the reason for the return. Returns must be initiated within 30 days of the delivery date. Returns beyond 30 days of their delivery date are not eligible for return. To be eligible, your item must be in original, new condition with its original packaging. You'll also need your order number or proof of purchase. Unless otherwise approved, the customer is responsible for freight costs both ways. Once your return is accepted, we'll send instructions on how and where to send your package, to be returned to:
Packaging Outlet
1425 S Campus Ave
Ontario, CA 91761
Items sent back without an open return request will not be accepted.
If we made an error
If we shipped the wrong item or an extra item, we'll cover return freight and replacement shipping with no restocking fee. For returns valued at $25 or less, we may waive the product return and ship the replacement directly.
If the order was placed in error
If the wrong product was ordered or it's no longer needed, the customer arranges and pays return freight, and a new order must be placed for any replacement. Returns must be new and unused. Returns valued at $250 or more will incur a 25% restocking fee.
Damaged in transit
Please inspect your order on arrival and contact us immediately with photos of the damage. For machines, repairable items are processed for parts replacement and non-repairable items are replaced by us, with freight covered. For smaller items, free replacements may be authorized based on quantity and damage. We file damage claims with the carrier.
Defective products
Contact us immediately with proof or photos of the defect. We'll verify warranty status with the manufacturer. If the item is under warranty, we cover return freight and the replacement cost. For low-value returns ($25 or less), we may waive the product return.
Exceptions / non-returnable items
Certain items cannot be returned, including custom or special-order products, hazardous materials, flammable liquids, and gases. We also cannot accept returns on sale items or gift cards. Please get in touch if you have questions about your specific item.
Exchanges
The fastest way to get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.
European Union 14-day cooling-off period
If merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason, without justification. Your item must be in the same condition you received it, unused and in its original packaging, with proof of purchase.
Refunds and credits
Returned products are inspected on receipt. If the condition differs from "new," charges may apply. We'll notify you once we've inspected your return and let you know whether the refund or credit was approved. If approved, you'll be refunded to your original payment method within 10 business days. Please remember it can take additional time for your bank or card issuer to post the refund. If more than 15 business days have passed since we approved your return, contact us at support@packagingoutlet.com.